Te Ara Kaihanga Limited (NZBN 9429051239312) 

1. Application
1.1 Te Ara Kaihanga Limited (NZBN 9429051239312) (Company, we, us or our) is committed to protecting the personal information of the users of our website https://www.tearakaihanga.nz/ Website), our customers, and any other individual whose personal information we hold (collectively, you). 

1.2 This privacy policy will help you understand what information we collect, how and why we collect that information, when we might disclose that information to third parties, how that information is stored, and how you can access and correct that information (Privacy Policy). 

1.3 This Privacy Policy does not limit or exclude any rights that you have or may have under the Privacy Act 2020 (Privacy Act). 

1.4 By using the Website and/or purchasing our goods and/or services, you consent to the collection, use, disclosure, storage, and processing of your personal information in accordance with this Privacy Policy. 

2. What Personal Information we Collect
2.1 Personal information is information about an identifiable individual. 

2.2 The type of personal information we will collect about you may include: 

(a) your name; 

(b) your contact information, such as your phone number, residential address, postal address, email address and/or communication preferences; 

(c) your photo and/or image in any video footage; 

(d) written or video submissions; 

(e) identification information; 

(f) information contained in any communication between you and us; 

(g) transaction information relating to your purchases from us; 

(h) your billing information, including your payment card details; and/or 

(i) data about your use of our Website and/or the products and/or services. 

2.3 If you choose not to provide your personal information when we ask for it, then we may be unable to provide you with our products and/or services including providing a quote, securing a booking and/or processing a prize and/or contract, and some functions and features on the Website may not be available to you. 

3. How we Collect Personal Information
3.1 We may collect your personal information: 

(a) directly from you via phone, email, in-person meeting, or another form of communication; 

(b) via links included in our social media posts that direct users to our Website; 

(c) from publicly available sources; 

(d) from third parties, such as referrals; 

(e) business partners; and/or 

(f) automatically when you use the Website and/or the products and/or services, including through the use of cookies under clause 3.2. 

3.2 We use cookies to monitor your use of the Website, which allows us to tailor your user experience to best suit your preferences. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all the features on the Website. 

4. Why we Collect Personal Information
4.1 We collect your personal information for the following purposes: 

(a) to verify your identity; 

(b) in connection with the provision (or potential provision) of our products and/or services; 

(c) manage bookings and site visits; 

(d) to communicate with you in relation to our products and/or services; 

(e) to undertake credit checks of you (if necessary); 

(f) to provide customer support, including responding to communications from you; 

(g) to invoice you and to collect money that you owe us, including authorising and processing payment card transactions; 

(h) to improve our products, services and/or the Website based on your feedback; 

(i) to provide you with promotional offers, newsletters, and otherwise market our products and/or services to you, including contacting you electronically (for example, by text, email or an online messaging platform); 

(j) to include you in any of our promotional/competition events; 

(k) to protect and/or enforce our legal rights and interests, including by monitoring suspicious or fraudulent activity and defending any claim; 

(l) to co-operate with any government, industry, legislative, or regulatory authorities; and/or 

(m) for any other purpose authorised by you or by the Privacy Act. 

4.2 The Company reserves the right to use data (on an anonymous basis) in relation to your use of the Website and/or the products and/or services for marketing and accounting purposes. 

5. How we Share Personal Information
5.1 Unless expressly authorised to do so by you or under this Privacy Policy, we will not disclose your personal information to any third party except where disclosure relates to the purposes for which the information was collected (as stated in clause 4 above) or where we may be required by law to do so. 

5.2 Without limiting the generality of clause 5.1, we may disclose your personal information to: (a) our payment provider; 

(b) our marketing provider; 

(c) our customer relationship and business management provider; 

(d) our suppliers; 

(e) our contractors and/or subcontractors; 

(f) a credit reporting agency (if necessary); 

(g) our professional advisors, such as our lawyers and our accountants; 

(h) an actual or potential buyer (and its advisors) in connection with the proposed purchase or merger of any part of our business; 

(i) regulators, law enforcement bodies, government agencies, courts and other dispute resolution providers; and/or 

(j) any other person and/or organisation as authorised by your or under the Privacy Act. 

5.3 Your personal information may also be shared outside of New Zealand. For example, our customer relationship and business management provider, Keap/Thryv, may store your personal information on servers outside of New Zealand. For further information on how Keap/ Thryv these providers collect, hold and protect your personal information, please see their privacy policy at https://www.thryv.com/privacy/. 

5.4 If you require further details about how we share your personal information, please contact our Privacy Officer. 

6. How we Hold and Protect Personal Information
6.1 We take all reasonable steps to ensure that personal information is stored in a secure environment and protected against unauthorised access, modification, or disclosure. This includes using password-protected electronic systems and databases, encrypting data transmitted through our Website (for example, via Transport Layer Security on web forms), and storing physical records in secure facilities with access limited to authorised personnel. We also rely on reputable third-party service providers that apply industry-standard security and encryption measures to maintain the protection and integrity of the personal information we hold. 

6.2 We will hold personal information collected in accordance with this Privacy Policy for as long as necessary to fulfil the purposes for which it was collected and otherwise permitted or required by law. 

7. Rights to Access Personal Information
7.1 You have the right to request a copy of the personal information we hold about you and to request that we update anything that is incorrect or outdated. These rights are subject to certain grounds for refusal under the Privacy Act. 

7.2 If you wish to exercise any of the rights described in clause 7.1, please contact our Privacy Officer using the details at clause 10. 

7.3 We may charge a fee for providing access to your personal information. We will advise you of this fee before actioning your request. 

8. Direct Marketing
8.1 Like most businesses, marketing is important to our continued success. We believe we have a unique range of products and/or services that we provide to customers at a high standard. We therefore like to stay in touch with customers and let them know about new opportunities. We may provide you with information about new products, services and/or promotions either from us, or from third parties which may be of interest to you. 

8.2 We will not disclose your personal information to third parties for marketing purposes without your consent. 

8.3 You may opt out at any time if you no longer wish to receive commercial messages from us. You can make this request by contacting our Privacy Officer, or by clicking the “unsubscribe” link included in our marketing emails. Once we receive your request, we will promptly remove you from our marketing lists. Please note that even if you opt out of our marketing communications, we will still need to contact you for administrative or transactional purposes (for example, in relation to the products and/or services you purchase from us). 

9. Third Party Links
9.1 Our Website may include links to third party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third party website you visit. 

10. How to Contact us
10.1 If you wish to exercise your rights under clause 7 or otherwise have questions about this Privacy Policy, please contact our Privacy Officer (details below). 

Privacy Officer: Tia Owen 

Email: tia@tearakaihanga.nz 

Address: 17 Kiripaka Road, Tikipunga, Whangarei 0112, New Zealand 

11. General
11.1 We may vary this Privacy Policy from time to time. We will provide notice of the change by uploading the updated Privacy Policy on the Website. After we provide that notice you will be deemed to have accepted the updated Privacy Policy if you continue to use the Website and/or the products and/or services. 

11.2 If any provision in this Privacy Policy is found by a court to be invalid, void, or unenforceable, whether under the Privacy Act or any other applicable law, such provision will be deemed to be deleted from this Privacy Policy and the remaining provisions will continue in full force and effect.